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GDPR Privacy Policy

Who we are

Our website address is: https://kintravet.com.

What personal data we collect and why we collect it


1. Introduction

At [Your Veterinary Practice Name], we are committed to protecting your privacy and ensuring the security of your personal data. This policy explains how we collect, use, store, and protect your information in line with the General Data Protection Regulation (GDPR).


2. What Data We Collect

We may collect and process the following personal data:

  • Your name, address, phone number, and email address
  • Pet information (name, species, breed, age, medical history)
  • Payment information
  • Insurance details
  • Communication records (emails, messages, calls)

3. How We Use Your Data

We use your personal data to:

  • Provide veterinary services and treatments
  • Schedule and confirm appointments
  • Process payments and manage accounts
  • Handle insurance claims
  • Contact you with health reminders or follow-ups
  • Comply with legal or regulatory obligations

We will only process your personal data when we have a lawful basis to do so, such as consent, contract necessity, legal obligation, or legitimate interest.


4. Sharing Your Data

We do not share your personal data with third parties except:

  • When required for referrals to specialists or external laboratories
  • When submitting insurance claims with your consent
  • With regulatory authorities when legally obligated
  • With service providers who help us deliver our services (e.g., IT support)

All third parties are required to maintain the confidentiality and security of your information.


5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes it was collected for, including any legal, accounting, or reporting requirements. Medical records are typically retained for a minimum of 7 years after the last treatment.


6. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict processing in certain circumstances
  • Withdraw consent at any time (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Data Security

We take appropriate technical and organisational measures to protect your data, including secure storage systems, password protection, limited access, and staff training.


8. Contact Us

If you have any questions about this policy or wish to exercise your rights, please contact:

Data Protection Officer
Kintra Veterinary Services
0141 212 9973
info@kintravet.com


9. Policy Updates

We may update this policy from time to time. The latest version will always be available at our clinic and on our website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

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