FAQ

A home visit from Kintra Vet can often be less stressful than visiting a veterinary practice, for both you and your pet. After spending some time getting to know your pet, our friendly vet will undertake a detailed clinical examination. Having a relaxed pet in a familiar environment, can give our clinicians a much more organic overview of your pet's health. This allows an increased likelihood of more fulfilling and often less frequent visits. Each visit lasts around 30 minutes, giving you plenty of time to chat things through without feeling rushed.

Yes, you can! In January 2025, we opened our very own clinic at 28 Hamilton Road, Bothwell, G71 8NA, where you can now bring your pet to see us.

 In some cases, we may recommend an in-clinic appointment rather than a home visit if we feel this is in your pet’s best interest. For certain emergencies, an in-clinic appointment may also be the safest option to avoid delaying treatment or if specialist equipment is needed that cannot be transported to your home.

For added convenience, our vets come to your home equipped with mobile payment devices, making it easy for you to settle your bill. We accept both card and cash payments. 

Please note that we require a £30 booking fee for all routine appointments and a £60 booking fee for surgical appointments, which will be deducted from your total bill at the time of payment. Booking fees are non-refundable if the appointment is cancelled with less than 24 hours notice. 

Our preferred mode of transport is, of course, by Clydesdale! However, we appreciate that this isn’t always the most practical option, so we also have our Kintra van as a back-up for when a little more speed and practicality is required. 

We currently cover Hamilton, East Kilbride, Blantyre, Cambuslang, Bothwell, Uddingston, Larkhall for routine appointments. 

We understand it can be disappointing to see that we don’t currently cover your area. Unfortunately, we’re unable to offer routine appointments further afield, as we need to ensure that we can reach our patients quickly enough should an emergency arise. Being able to provide prompt care when it’s needed is incredibly important to us, and our service area allows us to do this safely and reliably. 

That said, we are able to help with one-off visits for euthanasia outside of our usual coverage area. Please get in touch with us and we will always do our best to accommodate your needs.

Yes we do, we have a dedicated staff member who handles insurance claims, and there is a £12 admin fee associated with processing these claims. Please note that we are unable to offer a credit facility, so payment must be made upfront and can be claimed back later. However, for clients insured with Vetsure only, we are now able to accept direct claims.

We are proud to offer a well-equipped surgical suite designed with your pet's comfort and care in mind. We operate an 'appointment only' service meaning we can ensure a controlled environment where your pet's well being is our priority. This means nervous or anxious pets can feel more at ease without the stress of a busy reception area. 

We will only ever recommend a service provider if we have used them ourselves. Ask us about cremation services, behaviour consultants and preventative health care plans!

We are unable to offer advice on insurance companies, boarding kennels, catteries, groomers or dog walking services.

If you are a client of ours then don't worry - we've got you covered! Each day we assign emergency slots to accommodate situations that require our urgent attention. We have trained staff who know how and when, to prioritise call outs and arrange them accordingly. 

We are not able to offer care out with regular working hours at the moment. Please contact Emergency Vets Glasgow on 0141 260 5555 or Vets Now on 0141 328 7513 for any out-of-hours emergencies.

We will only ever work with a breeder that is reputable and responsible. Due to the nature of our home visit consultations, we are able to assess not just the overall health of the litters, but also the environment in which they are being cared for. We work with our breeders to ensure each litter of pups or kittens has had thorough health checks, necessary vaccinations and good nutrition. As with the babies, Mum's health is always of top priority and we make sure she gets a thorough health check and offer advice to owners regarding her needs. If our Vet is satisfied that the animals are happy and healthy, then she will sign each litter mate off with a certificate to say just how wonderful they are!

Absolutely! Rescuing a pet can be extremely challenging but massively rewarding. We work closely with various rescue charities and can offer behaviour advice and consultations, nutritional recommendations and health checks to make sure everything is 'hunky dory'.